Knowledge Retention eLearning to drive great customer service with Specsavers

As an eLearning supplier for the global retail chain Specsavers Optical Group Ltd, Digits were requested to create an evaluation module to test their learners’ knowledge retention of their Audiology Modules.

This Evaluation Module was aimed at refreshing and enhancing the learning gained from the recent updates to 10 of the Audiology eLearning Modules that had been rolled out to retail colleagues.

Specsavers prides itself in applying the same values of care, expertise and value for money to its audiology business as it does to its optical business.  These values set the customer firmly at its heart and this eLearning retention training further reinforced the importance of its staff knowledge, ensuring Specsavers staff are in the best possible position to give customers audiology advice and service in their retail stores.

Specsavers audiology eLearning example question

Specsavers audiology eLearning example question

Using content from the original modules, Digits created 20 engaging and varied questions to comprise the Evaluation Module. These challenged the learner’s knowledge and understanding on a variety of audiology topics using a mixture of methods to engage the learner including single and multiple choice, drag and drop and matching question formats.

In order to pass the Evaluation Module, the learner is required to gain a score of 80% or more and can then book a place on the Audiology Essentials classroom session.

The project was turned around in a swift few days and well received by colleagues. Another great eLearning success for Digits and Specsavers.

A “Drag & Drop” question for Specsavers’ audiology eLearning

A “Drag & Drop” question for Specsavers’ audiology eLearning