Strong local support to guide you
every step of the way
glo™ learn has a dedicated UK-based support team of digital learning specialists you can count on. We provide 24/7 up-time support, fault rectification, regular maintenance and road-map feature releases, are included as part of your service.
We take pride in providing quick, helpful and accurate support to all our customers. We are pleased to have received 100% satisfaction ratings from our customers, combined with an average response time of only 24 minutes throughout 2017.
As part of your package, our Customer Services team provide additional reserved hours* of telephone and online administrator assistance, in the form of technical guidance and advice, to help you get the most from our products. You can add regular monthly reports, meetings and quarterly service reviews to inform your strategy and plan for campaigns. We believe this can really help your company to see what you’re achieving and what opportunities are available to you for the future.
We are on a first-name basis with our customers and attend regular face to face meetings to get a full understanding of each individual customer's needs in order to provide the best possible service and advice.
We see ourselves as a part of your team!
*included reserved hours based on package and number of user licenses. Additional hours are available on request.